Common Medtronic Account Questions and Answers

An account allows you to access many of Medtronic's websites and applications.

On the application's main page, simply click on the option to Sign Up. You will be presented a screen where you will enter some basic information about yourself and then be guided through activating your account. It's that simple.

You use your Medtronic account to access many of Medtronic's websites and applications.

• Contact patient registration services at 1 (800) 551-5544.
• Learn about patient ID cards or request a new ID card here (opens new window).

A Medtronic account allows you to access many of Medtronic's websites and applications through a single account. When you update your Medtronic account information, it will be updated across all offerings the next time you login eliminating the need to make updates on each separate site.

Yes, but we recommend you only create and use one account. This keeps all your information securely in one place and makes it easier for you to access multiple sites seamlessly.

• Start by choosing a strong password and keeping it safe. Don't share your password or your login data with others.
• Your account has been automatically enrolled in multifactor authentication using your email.
• Enable additional multifactor authentication options: something you have, something you know (e.g. SMS, Voice.)
• Only enable 'Keep me signed in' on personal devices (e.g. avoid enabling on a shared machine such as one in a library, coffee shop, etc.)

Yes. During the registration process or by logging into your account (opens new window) and making updates within the area titled 'Extra Verification.'

Yes. Log into your account (opens new window) and then click the 'Edit' button.

No problem. On the sign in page enter your email and click 'Next'. On the next page, click 'Forgot password?'. Follow the prompts.

If you know your password, but want to change it go to the account (opens new window) page. Enter your current password, then enter and confirm a new password. (Forgot your password? See above.)

On the sign in page simply click on 'Unlock account?'. Follow the prompts.

Medtronic sends e-mails under various circumstances; some of them include:

• User activation, email sent to new users with a link to follow to complete the registration process.
• Forgot password, email sent to a user who have forgotten their password.
• Change email confirmation, email sent to users who have made a request to change their email.
• New device notification, email sent to a user who has logged in from a new device or is using a browser in incognito mode.

Troubleshooting tips:

• Check your junk or spam email folders for the email from Medtronic (noreply@medtronic.com).
• Add the Medtronic.com domain to your address book to enable you to receive e-mail messages from Medtronic.
• Check your email security settings. Sometimes a high setting will block e-mail messages from Medtronic. Adjust your setting to something other than high.